Privacy Policy and User Trust Commitment

How we collect, use, and protect your data at lumiravexon.sbs in South Africa

Introduction to Our Privacy Approach

At Lumiravexon, we believe that privacy is essential to building trust with our visitors and customers. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website or services.

By visiting lumiravexon.sbs, you agree to the collection and use of information as described. Please read this policy thoroughly to understand your rights and how we handle your information in line with South African law.

How We Collect Your Data

We collect personal data directly from users and through automated technologies on our website. This includes information you provide to us as well as technical data gathered automatically.

Information You Provide Directly

• Personal details submitted via contact forms or account sign-up
• Responses to surveys or feedback questionnaires
• Preferences communicated to our team or support
• Information provided during service inquiries
• Email communications you have with us

Data We Collect Automatically

• IP addresses and browser types when you visit our website
• Website navigation patterns and interactions
• Date and time of visits to our platform
• Device information and system settings
• Cookies and similar tracking technologies

How We Use Your Data

We use your personal data to provide, manage, and enhance our services. Your data also helps us respond effectively to your requests and optimise our website performance.

• Processing inquiries and user requests efficiently
• Improving website design and user experience
• Personalising services and support responses
• Notifying users about relevant updates or changes
• Monitoring website analytics and interactions
• Ensuring security and preventing misuse
• Complying with legal regulations in South Africa

Our Promise: We are committed to protecting your personal information using secure practices that respect your privacy and meet South African requirements. Your trust is important to us.

When We Share Your Data

We only share your data when necessary for service provision, compliance with laws, or to improve your experience. Data is not sold to third parties for marketing purposes.

Third-Party Service Providers

We may use trusted third-party partners to help provide our website or related services. These third-parties are selected with care and required to adhere to strict privacy standards.

Legal Compliance and Obligations

We may disclose data if required to comply with South African legal requests or protect the rights and safety of our users.

Use of Anonymous Statistics

Aggregated, non-personal statistics may be processed to evaluate and improve our offerings.

Your Privacy Rights

You retain control over your personal data, including access, correction, and deletion. We also support the portability and restriction of your data where applicable.

• You may request a copy of your personal data at any time
• You can ask to correct inaccurate information
• Request the erasure of your personal data
• Ask for your data in a portable electronic format
• Object to data processing on valid grounds
• Restrict processing under specific conditions

For privacy requests or queries, contact us as detailed below. We aim to respond promptly to all valid requests.

How We Protect Data

We use a mix of technical and organisational safeguards to secure your information from unauthorised access, loss, or misuse, in line with South African laws.

Technical Security Measures

• Data encryption protocols for sensitive transmissions
• Regular system vulnerability assessments
• Firewalls monitoring network activity
• Multi-factor authentication for critical systems

Organisational Security Actions

• Staff privacy and security training
• Role-based access controls for sensitive data
• Routine privacy and data ethics audits
• Incident response procedures and reporting

How Long We Keep Your Data

We retain personal data only as long as needed to meet our service, legal, and operational requirements. Retention periods are regularly reviewed for compliance.

• Account registration data, retained as needed
• User engagement and activity metrics stored securely
• Messages and correspondence kept for support
• Transaction records maintained for auditing
• Preferences and opt-in status for updates

We periodically delete or anonymise data no longer required.

Transfers Outside South Africa

If personal data is transferred to partners outside South Africa, we ensure protection through appropriate safeguards and legal agreements.

• Use of approved standard data protection clauses
• Evaluated adequacy decisions for certain countries
• Contractual commitments from foreign partners
• Enforcement of privacy standards regardless of location

Our Use of Cookies

Cookies help us personalise content, analyse traffic, and enhance your browsing. Your preferences and consent are respected for cookie use.

Types of Cookies We Use

• Required for website functionality and security
• Monitor and improve site performance
• Customise digital experiences for you
• Support interactive site features

Manage your cookie preferences through browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective once posted on this page. Please check the update date below.

• Email notifications for major revisions
• Prominent website notices when required
• Highlighting key updates within the policy
• Archiving older policy versions for reference

Review our policy regularly to stay informed.

Contacting Us About Privacy

Lumiravexon

Co-working Space, 163 Bree Street, Cape Town 8001 South Africa

Phone: +27(21)2353868

Email: content@lumiravexon.sbs

Privacy Policy last updated March 16, 2026

Policy effective as of March 16, 2026